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Mc Host Is No Good!

Posted by ImaginaryInk, 10-23-2002, 11:29 AM
Just to let everyone know, do not use MC Host. about 2 months ago I signed up with them. My account never got setup, but yet my money was taken from my credit card. I canceled my account, and was told that they would refund my $35. (which has never been refunded.) Then today, well over a month later, another payment has been taken from my credit card. So that is a total of $70 they have taken from me and I dont have an account with them! They have no phone number to call and complain either. DO NOT USE MC HOST! THEY WILL RIP YOU OFF!!! After I cancelled my account (the same week I tried to get it set up) I switched over to www.freestylehosting.com and have had wonderful service from there.

Posted by grandad, 10-23-2002, 11:39 AM
You're angry and upset at what has happened to you but such a generalization is unfair. I used to be with MCHost and left for other reasons. True they are not perfect but I do not believe that they would try to rip anyone off. Surely the best way to deal with this is to use the email contact and get the matter sorted - there has obviously been an error.

Posted by ghost, 10-23-2002, 11:57 AM
Aren't they answer you? I think they would be answered your mails. If you want an advice; You should contact with them via e-mail or via their forum. Be calm-down, take a deep breath and write your problem very friendly. And wait their answer for may be two or three days. I think they will be answered you. PS: I am not McHost customer but this is the normal way I think.

Posted by MCHost-Marc, 10-23-2002, 12:19 PM
Please go through your ticket history at http://helpdesk.mchost.com/ Ticket #1: - You: Have asked why your account isn't set-up and have asked to cancel your order if it wouldn't be set-up. - We replied: We have received your account information this morning and your account is scheduled to be set-up in a few moments. Do you wish to go ahead with the cancellation? - Then we haven't received any reply to this ticket and have set-up your account as scheduled. Ticket #2: - You: 1 month later you have asked 'Hello. I was supossed to get my money back ($35) and has not been refunded yet'. - We: Haven't ever heard back on ticket #1 from you and thought you would be using your account. We never received a cancellation from you. - We: Have asked you to allow 30 days for the refund to be processed. This was on the 5th of this month. Please give us these 30 days, as stated in our AUP at http://www.mchost.com/about/aup.html . Ticket #3: I will have a billing representavive answer ticket #3 for you shortly. (It is only 56 minutes old) I don't see what we have done wrong here, but we never got instructions from you to cancel the account or any follow-ups to your support tickets.

Posted by ImaginaryInk, 10-23-2002, 01:48 PM
I have submitted emails to you... in reply to your emails to me, not through the ticket system... Please call me at the phone number I have emailed to you. I have not had them responded to. The latest ticket I submitted and emailed to you, and still no response, but you managed to respond to this on webhostingtalk... I have tried every possible way to contact you. All I want is my $70 back, and not to be billed further. Thank you.

Posted by ImaginaryInk, 10-23-2002, 01:55 PM
No account information was ever sent to me if you did set up an account, so I assumed that you had canceled it at my request, in response to your email. This is probably just a big misunderstanding... but I would still like my money back... Thanks.

Posted by MCHost-Marc, 10-23-2002, 01:56 PM
Please, all issues should be handled through the helpdesk by billing representatives in which we only have the replies recorded above. I don't handle billing issues myself and emailing staff members directly will cause issues to get delayed or forgotten about, as we get close to 300 support requests per day. Please make sure you follow-up to your support tickets, not through email and they will get resolved

Posted by Web Hosting Stuff, 10-23-2002, 02:06 PM
All a mis-understanding

Posted by dwscenter, 10-23-2002, 02:14 PM
Hello General WHT Users, For those of you that may have stumble over this thread in search of MCHOST let me add, this is just a fluke a misunderstanding between 1 user, I have been hosting thru MCHost for over a year now back when they were young, and they have many many clients, at one time the support was slow but has definelty gotten better over time. They have worked with me in many ways sometimes a little slower than others but overall I have no complaints wiht MCHost and find them to be a very Admirable Hosting Firm. Thanks for reading, and please do not base you decision on MCHost with this post please take the time and search the forums as MCHOST is a very great company for resellers Tom

Posted by ImaginaryInk, 10-23-2002, 02:21 PM
MC Host should supply a phone number or something, so that this does not happen in the future to others. When I emailed my requests, it was because I was sending a reply to an email asking if I would like to cancel or not ect. The email did not say that I could not respond through email. Maybe MC Host should write that on the emails that they send out as well.

Posted by dwscenter, 10-23-2002, 02:26 PM
I know there is rumor that MCHOST is going to be getting phone support, however I dont personally recommend this with their ticket system I feel if you are patient it works quite well, you have proof and they have proof of the transaction as with phone conversations you dont always have that proof yes they can monitor/record the call but then they have to find your call log, anyways I know this is in the works from what I hear, however I feel the tickets work great you just have to have a little patience with them and from the sounds of it thats what you are lacking. Keep up the good work Marc Tom

Posted by grandad, 10-23-2002, 02:29 PM

Posted by Rax, 10-23-2002, 10:54 PM
I've only been frustrated with one ticket in a year.... Usually things go pretty well. On the other hand, not picking on anyone specific, a lot of users submit waaaaay too many tickets and they get ignored. I dont think things like 'I want the FTP login changed' requires multiple priority-one tickets. I have one customer who has never opened his mouth once, and another who wants me to teach him everything and likes to blame me for having a 'crappy internet.' I tend to blow off the latter quite a bit.

Posted by Aussie Bob, 10-24-2002, 02:39 AM
Could also come down to the user not knowing how to use the Helpdesk. Maybe they closed the ticket on him after anwering the question and he didn't know how to reopen the ticket.

Posted by case, 10-24-2002, 06:17 PM
i dont know if i could call this a fluke . I tried out there services , and wasnt very impressed . When i signed up i got a confirmation letter stating my account would be setup in 24 hours . Ok , so then i waited 24 hours , then 48 hours , i mailed in a ticket , then i got an excuse that i was going to be put on a newly purchased empty server , that hasnt been put on the network because it was going through QC testing . I was stoked , very happy . I could careless about the extra 24 hours ...... So i waited another 24 hours , finally i had to ask for my account info on there forum . I got my info , logged in , everything seemed to be fine . Got my ssh access , went straight to the home directory to find out i had been lied to , and that there was no good reason why my account setup had taken so long . So , i figured , hell ... whatever , i got my site up , i can resell now . But right about then , the server seemed to be down daily , or they had some sort of worm in the data facility , just excuse after excuse , on about day 12 , i said i would like to cancel , ive found a new host , to many problems . Im not sure who responded , i think it was a female name , could be wrong , but they offered a refund . I was happy , i could leave on a good note , even thought service wasnt great , they were still honest people , and i could respect that . Wrong , i wait , and wait for the refund , but it never comes . So i write back in a trouble ticket ...weres my refund , and i get a response that says , you used the server almost half a month , we are not able to give you a full refund . Well i did use the server for half a month , i mean i did a use a whopping 4 mb of bandwidth and consumed a whole megabyte of space if even that . Anyways , i went back , argued for a coupe of days through email . To no luck , i was forced to dispute the charge , which i hate doing . Im not saying everyone will be treated like this , or has . I just know i had a very bad experience and oh yeah , 12 days isnt half a month , and being that my setup was all screwed up , i had access for about 9 days (when the server was up), just thought i should make that clear . And for account setup , its funny that i can setup an account in about...oh 1 minute throught cpanel , but that they were to busy to set me up , and that it even took 72 hours Last edited by case; 10-24-2002 at 06:23 PM.

Posted by YoHost, 10-24-2002, 06:46 PM
I'd like to know if anyone has ever received a refund when promised by MCHost. I had a dedicated server at MCHost for two months, which ended September 7. So far I have been overcharged by $1300 (some of which I have recovered via chargeback). Marc told me my refunds would come in 30 days but they were not credited to my bank account (except for one successful chargeback). My credit card was charged again two weeks ago, 25 days after Marc assured me that the recurring charges had been cancelled. My experience with MCHost has been so infuriating that I have set up a new website, MCHorrors.com, where I will post additional details soon and others are welcome to post there. I believe the "30-days-for-a-refund" policy is a ridiculous delay tactic on the part of MCHost, to delay customer complaints until it is too late to file chargebacks. No respectible hosting company takes 30 days to issue a refund of unauthorized or erroneous charges.

Posted by MCHost-Marc, 10-24-2002, 07:06 PM
Can i post the refund confirmations from your credit card company at your new forums? Let me know at marc@mchost.com what information is shall remove, due to privacy reasons. Good luck with your website

Posted by Choppy, 10-24-2002, 07:14 PM
Mchorrors.com LOL The counted forum of Mc Host Horrow stories. Marc i can see a movie coming from this one. Suggest contacting a legal adviser. Kind regards Phillip

Posted by YoHost, 10-24-2002, 07:45 PM
Yes, please do. Of course, you'll have to issue the refunds first, LOL.

Posted by MCHost-Marc, 10-24-2002, 07:48 PM
They already have on the day you requested them. I'll send you the proof over email by this evening and hopefully you can sort this out with your bank then.

Posted by trustedurl.com, 10-25-2002, 09:29 AM
Let me first say, that I am still with McHost and I have been for a while. Yes, I have issues with McHost as well, but so far it's all worked out in the end. Alllright: 1 - Multiple times 2 - They have always been refunded in under 3 weeks, however it might take an additional 2 weeks for VISA (or whoever you deal with) to print it on your (online/paper) bill 3 - Are you billed by revecom/paysystems? I have real issues with them that never really got solved (e.g. billing me and then saying I didn't pay!).

Posted by Rax, 10-25-2002, 02:55 PM
That's incredibly lame. It makes you look like just another little kid who thinks he can run a business. And, it opens you up big time to lawsuits. Hope you have legal protection, cuz MCHost is gonna have your ass.

Posted by Samuel, 10-25-2002, 03:02 PM
So many complaints about refunds from MChost. Marc, I know you're not actively trying to keep funds from people, but there is a serious problem with your billing arrangement. I've not seen one post from you that mentions what the actual problem is, or what you intend to do about it. When I cancelled the accounts I had with you I had the very same problem. Although you took care of it, but really man a lot of people use Paysystems, and hostcharge, surely you see a pattern here. If not, one of your ex customers is willing to chronicalize it in nice tidy little chunks at mchorrors.

Posted by ghost, 10-25-2002, 06:33 PM
Agree, All of these chargebacks don't solve the problem. You should check your billing arrangement and remove the bugs.

Posted by acidHL, 10-25-2002, 08:02 PM
The only billing complaint I have ever had with MCHost was a glitch in changing pricing. Got double billed but Marc sorted it out for me @ Paysystems, wise decision to move Marc!

Posted by YoHost, 10-25-2002, 10:34 PM
Nope. My account was billed via HostCharge. Who said you didn't pay, PaySystems or MCHost? One of my refunds showed up on my online CC statement today. Thank you Marc, just one more to go. I have shut down MCHorrors for a number of reasons, including the fact that most of the posts seemed to be from three different people all claiming to be Marc.

Posted by MTB NetWorX, 10-26-2002, 01:20 AM
I myself am with MCHost, Im still waiting for one of two refunds that I was promised months ago. The last ticket I submitted, I was told by Marc, that he would contact Paysystems to find out why - it just seemed like stalling tactics to me, in the hope Id forget, or give in ( which I have, as communication seems a complete and utter joke with this firm ) Refunding a person is simply a matter of issuing 1 months credit. takes 2 minutes and not months. And Im still waiting for his findings in " Im contacting Paysystems to find out whats going on" Im glad Im not with Paysystems if it takes months for them to communicate as is seems Ive been up 24 hours now and am absolutely shattered but you`d better believe there is going to be a MCHost is no good thread 2 for another reason when Ive had some rest and cleared my my anger at this "company"

Posted by trustedurl.com, 10-26-2002, 11:32 AM
Paysystems.... the usual scenario: 1 - you get an email saying CC is declined, we'll retry in 72 hours 2 - check your CC and yes, it's been billed 3 - retry is done and declined again & again. 4 - call revecom -> "Nope, we can't see this transaction". This has happened more than once.... (not just with me). Btw, this was billing for P7 and they were very nice about it (worked with me to get it solved).

Posted by Jag, 10-28-2002, 07:48 AM
Actually there isnt anything mchost can do. A much much larger nation wide company went after a guy that registered the "sucks" version of their site. I have to find that article but the courts ruled in favor of the guys sucks site on behalf of free speech.

Posted by Aussie Bob, 10-28-2002, 09:08 AM
Haven't you heard of free speech?? Granted, the site is pretty lame. It would have been better built with as a normal non-forum type site with details of how the client's experience with mchost was. [edit] but now the site has been taken down.

Posted by Aussie Bob, 10-28-2002, 09:11 AM
MCHorrors.com is no more. RIP. Attached Thumbnails  

Posted by Esr Tek, 10-28-2002, 09:36 AM
I highly doubt it would have gone anywhere anyway.

Posted by NexDog, 10-28-2002, 11:26 AM
We have had one or two issues with Paysystems billing but the credit not showing. The client sends a copy of their CC statement and all is fixed. Hiccups will always occur but overall they are outstanding.

Posted by adjkdesign, 10-28-2002, 11:43 AM
Geez , what a defamation here

Posted by trustedurl.com, 10-28-2002, 12:19 PM
Would you find it acceptable if your bank would lose your account balance/bill payment and ask you to send them a receipt to see what happened? I think not. So, to me they're definetely not outstanding because this issue with the credit not showing is about a year old and afaik still occuring with people.

Posted by NexDog, 10-28-2002, 07:40 PM
I'm sure banks involved in internet banking have issues too.

Posted by trustedurl.com, 10-28-2002, 09:02 PM
Well, you better read up on banking rules and regulations. They basically cannot have any hiccups related to their system. (However human error can still exist, but that's not what we're talking about).. And yes, don't at me!

Posted by NexDog, 10-28-2002, 11:32 PM
If that's what we're talking about then we are in agreement. Paysystems are going to make the occaisional human error just like any other bank.

Posted by trustedurl.com, 10-28-2002, 11:44 PM
yes, but the non-payment thing (credits not showing up) is a systematic error

Posted by Choppy, 10-29-2002, 04:50 PM
I can not believe that a business as big as MChost does not have there own merchant account with the bank. But still goes through 3rd party providers. marc you should think about this as it would same you a packet. Kind regards Phillip

Posted by Aussie Bob, 10-29-2002, 07:06 PM
We push a fair amount through Paysystems.com each month and I'm not thinking about merchant accounts etc. I love having this aspect of the business outsourced and leveraging off their infrastructure and investment. I love their automated recurring system and how it deals with recurring payments that will not process. It's a great system.

Posted by Choppy, 10-29-2002, 07:13 PM
yes Bob i agree.. but how much money are they wasting 4.5% of each sale or something? Cents make up dollars when you have the flow of customer Bob ehehe. Kind regards Phillip

Posted by Samuel, 10-29-2002, 07:17 PM
Paysystems, Hostcharge, 2checkout and the other 3rd party processors = plausible denyabilty, it was THEIR fault, it was OUT OF OUR control, yea bull****, get a real merchant account and get your act together.

Posted by Aussie Bob, 10-29-2002, 07:30 PM
Outsourcing anything prices $$$$$. It's like any other service that helps you run your business. It prices you money, you receive a benefit. Fair exchange.

Posted by NexDog, 10-29-2002, 08:09 PM
I agree with Bob 100%. Outsourcing this section of the business is a huge weight off the shoulders. if we were pulling in 100 grand a month, I woul;d consider a merchant account, but that's still about 12-18 months off by our forecast.

Posted by MCHost-Marc, 10-29-2002, 08:20 PM
PaySystems, as well as other outsourced payments processors, should and will be able to give you better rates if you process $100k/month and upwards, some will go lower than a merchant account would cost you.

Posted by mhalbrook, 10-29-2002, 10:56 PM
LOL VCP has been coming soon for almost a year now. You missed Q2, Q3 and about to miss 2002 totaly. Let me guess, all the monkeys you had working on it moved to Anahiem to be Rally Monkies right?

Posted by Samuel, 10-30-2002, 02:06 AM
That's all great guy, but this isn't about how much it prices, it;s about how much interaction you have with the flow of money. 3rd party processors allow you to put a buffer of information between you and the customer, and boy don't we know how you like to do that Marc don't we.

Posted by Jacynthe, 10-30-2002, 03:32 AM
Sam, you're forcing me to agree with you here. Can you stop please.

Posted by universal2001, 10-30-2002, 03:32 AM
If you process over $1million USD per year, Paysystems will take off you $50,000 in CC# fees and a further $24,000 in transction fees. If you got your own merchant, the cost instead would be: $25,000 in CC# fees and only $6,000 in transaction fees.

Posted by Aussie Bob, 10-30-2002, 03:48 AM
Hitting the US$100k/mth mark are we??

Posted by AussieHosts, 10-30-2002, 06:57 AM
I don't follow. Personalities aside, is the general consensus that a 3rd party processor is more effective (cost *and* otherwise) than a merchant account? Gary

Posted by WebSnail.net, 10-30-2002, 08:06 AM
Well common sense dictates that outsourcing is great if you don't want to deal in an extra employee to handle the issues but the control aspect is an important one IMHO. If you are relying on a 3rd party processor to deal with your refunds, billing, etc... you don't have as much control as if you have a merchant account locally, a bank you can talk to and an employee you can "encourage" if things aren't getting done. So for the small business the 3rd party processor has to be a plus... but for a larger turnover then surely a merchant account has to be worth the effort, plus hiring someone to manage it all... Certainly with regards to MC's situation and given the estimated turnover which must be pretty substantial by now... I'd have thought the benefits must surely outweigh the disadvtanges by now... So in summary.. control is IMHO the most important factor.

Posted by Aussie Bob, 10-30-2002, 09:25 AM
Depends on what you need for your business. Just because the rates are cheaper with a merchant account, that doesn't mean that it's more cost effective in the long run. For example - our Paysystems.com account automates the whole recurring process. It also has an inbuilt system that deals with recurring payments that won't process. I'd hate to be manually invoicing and billing hundreds of clients per month. This aspect of their service is a HUGE time saver for myself and lets me get on with other matters.

Posted by AussieHosts, 10-30-2002, 09:43 AM
Nothing that you couldn't do with a merchant facility and the right tools Bob. Revecom is a good system and we've used it for a long time, but are switching back to a merchant facility sometime in the new year now. The savings are just one aspect...better control is the key. Cheers Gary

Posted by cgrey, 10-30-2002, 09:55 AM
Hmmm.. You'd think if you were that good of a customer that you send SO much business through them, that they'd be interested in helping you work out these 'glitches' that seem to happen every time you have to process a refund through them, so they don't risk losing your business... Personally, I don't believe your lies for a minute. When I had to chase you for over 2 months to stop charging my card after I cancelled, I contacted Revecom directly, and was told you never stopped the payment (I had to do it myself). They also told me you never submitted the refund I was promised (despite your claims that you did), and it wasn't until I forwarded you the EMail I received from them that you took care of that issue. Stop blaming your problems on other people, Marc, and take some responsibility for your business.

Posted by YoHost, 10-30-2002, 01:00 PM
Do you all really think MCHost has the option of getting a merchant account? I don't think anybody is going to issue a merchant account to MCHost without getting feedback from PaySystems and HostCharge first. I've got a hunch that PaySystems and HostCharge employees would have some pretty "interesting" stories to tell.

Posted by Esr Tek, 10-30-2002, 01:37 PM
Do you really think that made sense?? Do you think their local bank even cares or knows who paysystems or hostcharge is? Do you even have an account w/ McHost?

Posted by YoHost, 10-30-2002, 02:19 PM
Yes, I think it made sense. I believe merchant account providers research applicants before handing them the keys, especially with large accounts. I also know that when I applied for a merchant account, I had to answer questions about how my customers were being billed. Yes, I had a server with MCHost recently, so I have experienced MCHost's billing practices first-hand.

Posted by case, 10-30-2002, 02:52 PM
Merchant Account providers dont have time to research applicants to the fullest extent , nor is paysystems or any other 3rd party processor at liberty to give out such important information . Unless you have been visa/mastercard TMF'd . They will have no problems getting a merchant account . They sell a tangible service , since they went 3rd party in the beginning , they will have no transaction history or chargeback ratio . Which means they will have no problems . As far as McHost being a big merchant , thats not the case . I know Merchants processing over 2 million a month , and they're not anything compared to like lets say a "walmart" , or a "bestbuy" . Imagine there merchant accounts , those type of companies are so large , and have both processed well over 100 million a month in transactions , that they are now allowed to offer there own credit services

Posted by Esr Tek, 10-30-2002, 03:15 PM
Ok sorry I took it as you meant the banks would know of some of these post's / opinions... Didn't even think bout application process (don't ask don't know what I was thinking). Also with the number of your posts, I thought you may been some starter that jsut decided to jump in on the bashin bandwagon. My apologies!

Posted by Samuel, 10-30-2002, 06:48 PM
Yohost, one of the Hostcharge contacts, has worked, and still does work I believe directly for mchost. Hostcharge, and mchost have been linked in some form or another for months.

Posted by YoHost, 10-30-2002, 07:10 PM
Just in case anyone misinterprets that, let me state for the record that I am not a Hostcharge contact and I have never worked for MCHost.

Posted by toma1708, 10-31-2002, 10:53 AM
I am with MCHost since August 2001 (in fact I think I am one of the first clients) and this because, some weeks before he didn't hesitated to give me a 45 days free trial hosting account (I contacted more than 300 companies and received positive answers from only 3 of them). Don't forget that Marc started his business extremely well, being the first or between the first companies offering unlimited domains reseller accounts. At the beginning og this year they had some problems with their support but that was the only period. It is true that calling and talking with somebody means sometimes more than using a helpdesk, but they are conducting their business in their way and it seems that it is a successful one. I received a refund from them without problems (app. 1 week) so I think that all the story presented above is an accident and not a rule.

Posted by AussieHosts, 10-31-2002, 11:07 AM
Not so. Donhost were doing this for some time prior to October 2000. Gary

Posted by Aussie Bob, 10-31-2002, 11:31 AM
You contacted more than 300 hosting companies?? Sorry, I find that very hard to believe.

Posted by WebSnail.net, 10-31-2002, 11:48 AM
Actually Bob, I seem to remember the discussion about it. That said I believe the reason he got very little feedback was because there was a post about it here and a lot of the hosts realised that it was a blanket sort of questionnaire that would most likely be a waste of time... so most didn't bother responding. You could have considered it a sort of low grade spam as it wasn't personalised and didn't really deal with the hosts current capabilities at all. ie: little more than a shotgun approach. To be honest though, as regards the service... That was then, and this is now... That level of customer service no longer exists and the issue mentioned at the start of the thread was not an isolated one at all... We waited between 2-3 months for a refund and a lot of others have done the same.. I can't comment on whether or not refund requests were made because you have to take it with a pinch of salt that the PaySystems employee wasn't trying to pass the buck (it happens). What I do know is that at one point we were promised a cheque in the post and eventually it turned out that that was not the case at all... Call it what you will but it was an indicator that the primary concern was to try and appease the customer in the short term rather than actually deal with the complaint or indeed the root cause properly. ... and that issue of all mouth and no action is pretty much the crux of the matter.

Posted by mhalbrook, 10-31-2002, 03:46 PM
Not from what I saw and experianced. Communication was an issue back in Dec when I started there, it was still an issue in August when I left. Support was complained about by people who generally wouldn't complain on the forums from probably about march until the time I left. Support had it's ups and it's downs, but many of the staff, Davin and John having been the exceptions in my experiance, had at the best a poor understanding of communication. They had and continued to have problems with handling tickets that couldn't be addressed immediatly, I had 2 tickets open for over 24 hrs because someone had to handle the issue that wouldn't be in until the end of the weekend, but they couldn't be bothered to update my ticket to tell me that. I saw evidence of this problem continuing when I left. I can think of at least 5 times where people got so fed up with billing issues they gave up on the help desk and started using the forums, and these were people who tended to agree with and point out the 'If there's a ticket, don't use the fourms" rule. 5 out of hundreds or thousands may not be a massive number, but when it goes public and you still don't get the issue resolved that's bad, and only will lead to bad press. The fact of the matter is, Marc singlehandedly drove some of his former supporters away and turned them in to his biggest detractors.

Posted by Blind Freddy, 11-17-2002, 07:35 AM
There's an old Australian saying that it's better to have someone inside the tent pissing out, than outside the tent pissing in. Lots of people outside the tent these days! Eric G.

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