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ZoneServ 1/2 Refunds???

Posted by seadawg, 10-09-2004, 02:05 PM
With all recent news regarding ZoneServ, I won't get into the full story, but if you do not know what I am talking about, refer to the "ZoneServ" thread. I signed up with ZoneServ approximately 3 weeks ago and prepaid for 6 months. Now believe me, I am aware that the official refund period is 7 days, but because of the severe problems on the host3 server (which I was on), I was sure that I remembered Gil (the owner) promising full refunds to anyone who asked. I felt he was being honorable in offering this, so when I submitted my PayPal request, I made it out for the remaining 5 months, stating that bad things do happen and I was not interested in making him lose money. So he should keep the first month's payment (which is not up yet). When I woke up this morning, I found in my email a cancellation for the money request, and I saw that he had sent me 50% of the cost of the remaining 5 months. I was ANGRY. So I came to WHT and searched the "ZoneServ" thread for what I knew was true, and sure enough... So, the promise is here for everyone to see. Now its time to deliver on it. This promise left me with the feeling that Gil is a truely decent guy that just had some terrible luck, and I moved my sites for no reason other than good uptime is essential, even over a period of a few days. I think it would be a bad business move for Gil to back out of this promise so I await a response on my latest PayPal request for the remaining 50%. I honestly am not interested in tarnishing Gil's reputation further. I only post here because it seems that this forum gets more attention from Gil than his own inbox.

Posted by foxmen, 10-09-2004, 04:15 PM
sorry men !!!! very bad .... :-(

Posted by UnifiedNet, 10-09-2004, 05:29 PM
I have been wondering this for the last month as well! Anyway it only seems right to refund the unused portion of the 6 month payment! Even this in the tos doesn't protect him from not paying it back in full since there is no mention of prepayment! The bottom line here is that if you are going to switch to a new host I highly recommend that you NEVER sign on for a year or even a six month plan! Thats a long time to put your faith in someone you have never done business with! At least wait untill you can trust that they are willing to "partner" with you and keep your clients happy! Last edited by UnifiedNet; 10-09-2004 at 05:32 PM.

Posted by UnifiedNet, 10-09-2004, 05:31 PM
Dup'd sorry

Posted by seadawg, 10-09-2004, 05:40 PM
I agree 100%. Of course, I am learning this the hard way. All I am asking is that he stand by his word and do the right thing.

Posted by UnifiedNet, 10-09-2004, 05:46 PM
Believe it or not these life lessons do come in handy! I don't see why he wouldn't but we'll see. Be sure to post your new host and experiences once your settled in!

Posted by abelad, 10-09-2004, 06:07 PM
This is my first post in this forum, so hi to you all. I'm not crazy about starting my first post with negative remarks. But the truth must be told. Seadawg you have every right to be angry!!!!! I feel I must say some straightforward and harsh things to Gil . I am also like Gil from Israel, Spent have of my 48 years in the US. I have a computer repair and network support business. I can just imagine going on vacation and leaving contracted customers to suffer because I left them without support. Besides killing my business I could cause damages to my customers-people THAT DEPEND on ME. This is the same I was looking for a webhost when I found Zoneserv mentioned in one of the local forums, didn't know that the owner was from Israel, but I tried to contact them to see if its the real deal, or whats the catch since Zoneserv's costs are so low. They were somewhat evasive so I started searching for forums like this one, and thank god for it. I want to say something now directed to Gil and all young entrepreneurs . Just because you can start an Internet business so easily, just because you are (I assume-skilled with comps and especially servers) You can't do a half *** job. Treat it like selling stuff at a bazaar. On top of that you had the HUTZPA to write here that you have been making decent money from your business. Well you should make money, BUT! If you are running a webhosting business where you MAKE A CONTRACT with your customers to charge a fee for rendering service. You must uphold your end of the bargain or else Don't do it. I can just imagine all the people and their customers not being able to connect to their website. Its irresponsible and You must at the very least refund the full amount plus a sincere letter of apology. My dear Gil, the world doesn't owe you a thing. In comitting to run a business YOU MUST make sure to cover all basis,. No one wants to hear any excuses let alone childish ones. You are not at school, giving lame excuses to your teacher. This is the real world.People expect results for their money, and if you can't hack it, move on to another job. I know I sound harsh- but you must learn from this experience and solve your problems, not by excuses but by working 24/7 till you get it right, as I'm sure you can, and hope you will. When that day comes I'll seriously consider sighning up with your company. Till then Gil, you must make things right for your customers. sincerley Avi L

Posted by UnifiedNet, 10-09-2004, 06:21 PM
abelad, Welcome to WHT! Great post and is one that all new hosts should take a look at since many seem to have the fly-by-night syndrome!

Posted by ZoneServ.com, 10-09-2004, 11:47 PM
Hello, I am sorry to disappoint you guys buy 50% refund after fully saying at the TOS all funds are not refundable is alot more then decent. According to SiteUptime premium minitor membership (5 minutes check) we didn't have more then 2precents downtime on host3 this month. http://www.siteuptime.com/prem_stati...&&UserId=11830 We do treat this as a full job, abelad you are not even a customer - stop trashin I think your post is totally use less. You are not a customer nor ever been one, you do not know how things go inside or what exactly happend. No we did not leave the server alone, before I left for the vecation I bought monitoring and administration from our datacenter. And yes, there is no exucse for downtime - we had downtime, we fixed the issues, and only getting better and better period. UnifiedNet, I think your posts are a shame, showing dishonor and disrespect, From self motors. Best regards, Gil.

Posted by seadawg, 10-09-2004, 11:58 PM
Gil, my point is that you promised FULL refunds, and now you are saying half refunds are more than fair. Once again, we aren't talking about refunds for time I've used. I'm talking about a full refund for my time after Oct. 18. I think I, and the rest of your dissatisfied customers, are being more than fair is requesting this. Stand by your word and show you are an honest person. The ball is in your court. All I can do is expose your dishonesty. I have shown your your own quote regarding this. How do you respond to your own promise???

Posted by ZoneServ.com, 10-10-2004, 12:13 AM
That's true I wrote that, Since it is my own quote, I am human I made a mistake I stand for it. Send the bill for the money, you will get the rest of your money promptly . Best regards and good luck, Gil.

Posted by seadawg, 10-10-2004, 12:18 AM
Reminder just sent. Thank you.

Posted by UnifiedNet, 10-10-2004, 12:46 AM
Gil, I post to your customers coming "here" asking questions about how to deal with you since this is their only avenue. Last I Knew this is after all an open forum and one that peole trusted "you" on, hence they can't get a response via support they come here! I would love for these posts to just go away but for some reason they just keep popping up. So please let your clients know that your support is open and they can get a response so that this has a home to stay in!

Posted by ZoneServ.com, 10-10-2004, 04:32 AM
Support is indeed open, and all tickets are beeing answered on a daily rate. Best regards, Gil.

Posted by ZoneServ.com, 10-10-2004, 05:02 AM
Oh, forgot to mention; fully paid . Best luck, Gil.

Posted by uksam, 10-10-2004, 08:59 AM
Just a question for you Gill, if you are making such good profit and have increasing customers. Why not invest into support staff, and I see you are re-creating your site but why not create a temporary forum?

Posted by ZoneServ.com, 10-10-2004, 09:21 AM
Who said not ? We are expanding ZoneServ.com, we are getting staff(Co-Admin, and support). New website is still under construction, I think getting full website including everything is far more proffessional then openning a "mean while" forum. Best regards, Gil.

Posted by uksam, 10-10-2004, 09:41 AM
I agree, but if your talking about being professional I dont think it's professional if 'your' customers are feeling they have to use this forum to get support requests answered by you!

Posted by ZoneServ.com, 10-10-2004, 09:55 AM
They don't need to use this forum to get support requests answered by me. Helpdesk is open, Support@ZoneServ.com, Sales@ZoneServ.com. All requests are anwered in a daily mannered. Best regards, Gil.

Posted by TRIBOLIS, 10-10-2004, 10:15 AM
My new hosting is ZoneServ. Gil is a very nice guy, he set up my account for 2 min. It's fast and goes smooth I had a problem with paypal payment so he let me to pay him thru paypal instead of using order form.

Posted by Dedicatedone, 10-10-2004, 11:53 AM
That is sad, all his clients need to come on WHT and complain in order to get what they truely deserve. That's not how a business should be Gil. I'm glad that you can offer low costs and still keep up with the business (most go under), but when customers need to post on WHT to get your attention then you know that you need to smarten up.

Posted by seadawg, 10-10-2004, 01:40 PM
This is definitely a step in the right direction. Good luck. P.S. Money recieved. Thanks

Posted by clster, 10-10-2004, 07:33 PM
Gil, I have sent you two Email two days ago and yet didn't get any reply! Please get back to me. It was about the domain transfer issue. Thank you.

Posted by ZoneServ.com, 10-11-2004, 02:07 AM
I didn't get any email about transfering a domain. Why are you not emailing support? Gil.

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