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ZoneServ




Posted by mmaaaaattt, 09-28-2004, 01:23 AM
Just bought a fairly small account from zoneserv.com, I'll be sure to post future reviews. The completely automated setup was nice. I haven't seen server load go over 0.00 yet, so I'm guessing my account is on a fresh server. So far so good, hope everything continues to run smooth :]

Posted by mmaaaaattt, 09-28-2004, 01:26 AM
I spoke too soon, 0.11 server load :]

Posted by blade720, 09-28-2004, 03:24 AM
Yeah it's a fresh server, and wow that's a low load =)

Posted by hobzip, 09-28-2004, 08:41 PM
Glad to hear your good fortune. The server I am on has been crapped out for hours here is the server stats now: Service Status Main >> Server Status >> Service Status imap failed exim (exim-4.42-80_cpanel_stmpcontrol_antivirus_rewrite_mailman2_maskedmailtrap_exiscan) up clamd up cpsrvd up ftpd failed apache (1.3.31 (Unix)) up syslogd up eximstats up cppop failed mysql (4.0.20-standard) up Server Load 317.64 (1 cpu) Memory Used 58.6 % Swap 0.964 % Disk hda2 (/) No DMA! (Click to Enable) 59 % Disk hda1 (/boot) No DMA! (Click to Enable) 15 % Server load 317 Great stuff. When ya going to get this worked out zoneserve?????

Posted by classictv, 09-28-2004, 09:15 PM
hobzip; looks like we are on the same server. Server load is fluctuating from around 100 to 380 since I've been checking. Current status: imap failed exim (exim-4.42-80_cpanel_stmpcontrol_antivirus_rewrite_mailman2_maskedmailtrap_exiscan) up clamd up cpsrvd up ftpd failed apache (1.3.31 (Unix)) up syslogd up eximstats up cppop failed mysql (4.0.20-standard) up Server Load 110.67 (1 cpu) Memory Used 47.4 % Swap 0.970 % Disk hda2 (/) No DMA! (Click to Enable) 59 % Disk hda1 (/boot) No DMA! (Click to Enable) 15 % I wouldn't expect things to get fixed for several more hours since it's the middle of the night where Gil lives.

Posted by hobzip, 09-28-2004, 09:22 PM
In all fairness this is the first major incident in the short time I have been with them. I think I was just blowing off some steam. I have two reseller account and both are down and have been most of the day. Anyway what happend to his 24 hour support???

Posted by Bandit-X, 09-29-2004, 12:26 AM
That PopCorn Looks Good, Wondering If I Should Take ZoneServ Off My List

Posted by classictv, 09-29-2004, 12:33 AM
Current conditions: imap failed exim (exim-4.42-80_cpanel_stmpcontrol_antivirus_rewrite_mailman2_maskedmailtrap_exiscan) up clamd up cpsrvd up ftpd failed apache (1.3.31 (Unix)) up syslogd up eximstats up cppop failed mysql (4.0.20-standard) up Server Load 46.77 (1 cpu) Memory Used 26.6 % Swap 0.939 % Disk hda2 (/) No DMA! (Click to Enable) 59 % Disk hda1 (/boot) No DMA! (Click to Enable) 15 %

Posted by Intelle, 09-29-2004, 12:48 AM
I have taken it off after the recent stuffs. Turnkey is the way for me. I talked to Robert yesterday & he sayd that one thing that's guarenteed is that if u buy any package for eg. the WHT special u will really get ur 15GB/150GB per month. That is 100% sure, so I think I'll try them They've been in business for 3-4 years.

Posted by Bandit-X, 09-29-2004, 12:55 AM
Im Sad That I missed The Special.. Turnkeyresellers is the first on my list

Posted by Intelle, 09-29-2004, 01:04 AM
U missed the special? How? Its still active.

Posted by Blueheaven, 09-29-2004, 03:59 AM
Our all your sites back up?

Posted by mmaaaaattt, 09-29-2004, 04:05 AM
I can't find said special in the offers section. Can you link me to it?

Posted by Blueheaven, 09-29-2004, 04:15 AM
my site is still down

Posted by classictv, 09-29-2004, 04:47 AM
My site is still down too. No word from support yet. Latest Stats imap failed ftpd failed apache (1.3.31 (Unix)) failed cppop failed Server Load 262.96 (1 cpu) Memory Used 90 % Swap 0.928 % Disk hda2 (/) No DMA! (Click to Enable) 59 % Disk hda1 (/boot) No DMA! (Click to Enable) 15 % Last edited by classictv; 09-29-2004 at 05:01 AM.

Posted by hobzip, 09-29-2004, 08:24 AM
Day number Two imap failed exim (exim-4.42-80_cpanel_stmpcontrol_antivirus_rewrite_mailman2_maskedmailtrap_exiscan) up clamd up cpsrvd up ftpd failed apache (1.3.31 (Unix)) up syslogd up eximstats up cppop failed mysql (4.0.20-standard) up Server Load 115.82 (1 cpu) Memory Used 70.7 % Swap 0.937 % Disk hda2 (/) No DMA! (Click to Enable) 59 % Disk hda1 (/boot) No DMA! (Click to Enable) 15 %

Posted by Dedicatedone, 09-29-2004, 08:47 AM
If you see some of my recent posts about Zoneserv, you can see that I predicted this would happen. I wish it didn't have to happen because they seemed like very nice people and they had a lot of good things going, but their costs were just too low in my opinion. I set my costs so they're affordable and leave enough room for me to maintain excellent quality and ensure reliability, they should up their pricing or lower their package specs. Hope everything works out for you guys!

Posted by insitesolutions, 09-29-2004, 10:04 AM
Well almost a whole day and my site taking sooooo much time. Well its not down but not up either... Whats happeneing? Any Predictions? When will this work?????

Posted by Intelle, 09-29-2004, 10:13 AM
We need Gia here. Yazan, do u see something like this happen with TurnkeyResellers too?

Posted by insitesolutions, 09-29-2004, 10:19 AM
Things seems to be improving. Here are the latest stats: imap up exim (exim-4.42-80_cpanel_stmpcontrol_antivirus_rewrite_mailman2_maskedmailtrap_exiscan) up clamd up cpsrvd up ftpd up apache (1.3.31 (Unix)) up syslogd up eximstats up cppop up mysql (4.0.20-standard) up Server Load 33.60 (1 cpu) Memory Used 55.5 % Swap 0.967 % Disk hda2 (/) No DMA! (Click to Enable) 59 % Disk hda1 (/boot) No DMA! (Click to Enable) 15 % But server load is still in RED

Posted by Intelle, 09-29-2004, 10:24 AM
Server load has increased a lot! Kool! Good Luck friends! I hope your sites are up soon.

Posted by insitesolutions, 09-29-2004, 10:32 AM
Everything seems to be failing again....

Posted by classictv, 09-29-2004, 10:37 AM
Stats and failures have been changing on a regular basis. Server load now has a flashing yellow light. imap failed exim (exim-4.42-80_cpanel_stmpcontrol_antivirus_rewrite_mailman2_maskedmailtrap_exiscan) up clamd up cpsrvd up ftpd failed apache (1.3.31 (Unix)) up syslogd up eximstats up cppop failed mysql (4.0.20-standard) up Server Load 66.96 (1 cpu) Memory Used 87.3 % Swap 0.886 % Disk hda2 (/) No DMA! (Click to Enable) 59 % Disk hda1 (/boot) No DMA! (Click to Enable) Still no word from Zoneserv

Posted by insitesolutions, 09-29-2004, 10:40 AM
is it just with host3.zonserv.com or host1 and host2 as well?

Posted by ZoneServ.com, 09-29-2004, 11:28 AM
Hello, Our DC was suppose to monitor the server, while I am on the flight to Germany. Everything was fixed by the DC, took them some time but finaly they did fix the issue. I am taking from my laptop(from Germany), all tickets will be answered in timely manner we are really sorry for the inconveniences on HOST3 this is the first time this server is having such a issue (besides burned CPU). All other servers are up and running as usual, Have a great day, Best regards, Gil.

Posted by Bandit-X, 09-29-2004, 11:49 AM
So What Are You Doing In Germany.. Vacation.. LoL. Bad Start To A Vacation. Yea Stuff Happens, When You Least Expect It.

Posted by insitesolutions, 09-29-2004, 11:50 AM
Thanks for your reply Gil! I understand it can happen with anyone. We all were afraid just because we dint see you online and no replies from you... Please keep us informed.

Posted by classictv, 09-29-2004, 12:39 PM
Hey Gil. Glad to see your reply but what exactly was fixed? Current Server Stats: imap up exim (exim-4.42-80_cpanel_stmpcontrol_antivirus_rewrite_mailman2_maskedmailtrap_exiscan) failed clamd up cpsrvd up ftpd failed apache (1.3.31 (Unix)) up syslogd up eximstats failed cppop failed mysql (4.0.20-standard) up Server Load 39.30 (1 cpu) Memory Used 45.6 % Swap 0.975 % Disk hda2 (/) No DMA! (Click to Enable) 59 % Disk hda1 (/boot) No DMA! (Click to Enable) 15 % Can you please elaborate on how much longer it will be before you'll be able to deal with these issues? I understand you're out of the country but a rough timetable would be helpful. Thanks.

Posted by hobzip, 09-29-2004, 02:48 PM
Everything appears to be back to normal. You gave me a scare when I got no response. Thanks

Posted by seadawg, 09-29-2004, 11:48 PM
seems to be a dns server down now. By the way, is anybody else having problems with their email? Since the big server meltdown happened, my email accounts seem to all be getting blackholed. I send test messages to them and they are never received Is it just me?

Posted by ZoneServ.com, 09-30-2004, 01:27 AM
Hey, The dc fixed all the issus, I should get some time to response all the support/ sales call today. Thank you for your patience, and deply sorry for your inconvenience. Have a great day, Best regards, Gil.

Posted by Intelle, 09-30-2004, 04:36 AM
What exactly happened Gil, can u tell us that.

Posted by soluciones, 09-30-2004, 01:29 PM
Please help me i sent you several tickets but you didn´t response any.... Is urgent!! Please Help me!!!

Posted by InSite, 09-30-2004, 01:57 PM
I don't think this is the right place to request support from your host...

Posted by soluciones, 09-30-2004, 02:05 PM
I don´t request support just i try to send a message to Gil because i saw he check this site frecuently....

Posted by InSite, 09-30-2004, 02:12 PM
Hi soluciones - sorry, I wasn't having a go - I'm just sure that a host would check their own backyard before any public forums If it's anything general that we can help with, then feel free to ask - otherwise I'm sure Gil will take care of you soon.

Posted by ZoneServ.com, 09-30-2004, 04:11 PM
Hey guys, I have like 600 tickets to answer, so please wait patiently. I wasn't on all day, I am tired thought I will work late to get some tickets solved. Writing from my laptop, from the hotel(Germany). I am again sorry for the inconevieniences, we have hired our dc to monitor the server but it seems like they are having some hard times with it, Best regards, Gil.

Posted by soluciones, 09-30-2004, 04:31 PM
I understand you have a lot of work but i didn´t know anything from you!! bye!!! Have a good trip It´s me Antonieta

Posted by demomen, 09-30-2004, 04:33 PM
Really 600 wow, one is mine

Posted by Intelle, 10-01-2004, 06:12 AM
lol, Most of them will be about site downtimes Gil. U can relax.

Posted by Dedicatedone, 10-01-2004, 08:41 AM
It's always a possible that it could happen, but Turnkey seems to have control of it right now, then again so did Zoneserv until this happened.

Posted by Dedicatedone, 10-01-2004, 08:45 AM
It's a good thing to see Gil took care of it all, and really good to see he went through the trouble of getting back to people while he's in Germany. Good move on hiring the DC to monitor the server.

Posted by mmaaaaattt, 10-01-2004, 09:00 AM
lol 600... ok I guess that explains the slow response to my refund request.

Posted by Intelle, 10-01-2004, 09:06 AM
Robert got a new server today. I think he knows his limits, he knows when he has to get a new server & how many hostees can he put on a server at a time. He refused to put me on this server cause he said it was full. Normally hosts would take clients even if the servers r full to the top. I think that's what sets Turnkey apart.

Posted by UnifiedNet, 10-01-2004, 09:24 AM
Resolved huh? http://zoneserv.com what are the current server levels? Last edited by UnifiedNet; 10-01-2004 at 09:27 AM.

Posted by uksam, 10-01-2004, 09:31 AM
Its down. Pinging it, is failing!

Posted by Intelle, 10-01-2004, 09:33 AM
Its still down. Hmm... r all the servers down?

Posted by InSite, 10-01-2004, 09:33 AM
I don't think you'll find that is normal behaviour for a web host...

Posted by UnifiedNet, 10-01-2004, 09:38 AM
This is sad!! If you are a one man show you really need to cover your tracks if you are going to go away!

Posted by Bandit-X, 10-01-2004, 09:39 AM
I Think Those Punks At The DataCenter Are Slacking Off Gil Better Show Them Whos Boss. Have Fun In Germany

Posted by UnifiedNet, 10-01-2004, 09:50 AM
This isn't the dc's fault at all!! They didn't oversell the server!

Posted by Intelle, 10-01-2004, 10:18 AM
Hmm...UnifiedNet is right. Overselling is bad. Gil should be cautious now. umm....

Posted by AgentSmyth, 10-01-2004, 11:58 AM
lol going on about tickets. and the main website is now down, i doint even get to register my problems, and someone mentioned earlier about iut just being HOST3, well im on HOST 2 and its down and I take it the main website would be on HOST1

Posted by seadawg, 10-01-2004, 12:37 PM
i think its a dns server that is down since none of the domain names even resolve. i've notice this happening a few times now. also, i understand that Gil is a busy guy and it is taking a while to answer everybody, but waiting 3 days for a response is ridiculous under ANY circumstances.

Posted by soluciones, 10-01-2004, 12:38 PM
Hello everybody!! have a problems with zoneserv ???? Please let me know i have a account with him!! thanks

Posted by classictv, 10-01-2004, 12:38 PM
All green lights showing when accessing WHM via ip address. Unfortunately my site's visitors get nothing when accessing via domain name ... which isn't resolving

Posted by seadawg, 10-01-2004, 01:01 PM
confirms my suspicion that its a dns server that is down

Posted by coight, 10-01-2004, 01:08 PM
You get what you pay for. Simple as that

Posted by demomen, 10-01-2004, 01:34 PM
I think we should complain to the datacentre there ripping him off

Posted by UnifiedNet, 10-01-2004, 02:29 PM
I hope you are kidding! How in the world is this the dc's fault?

Posted by seadawg, 10-01-2004, 02:32 PM
I kinda feel bad about all the refund requests Gil is going to get. But at the same time, I hope he will be willing to refund any unused months since I will be requesting that myself

Posted by hobzip, 10-01-2004, 03:52 PM
I dont know why anyone would feel sorry for gil. If you run a hosting company you should not leave you business unattended and go on a trip. This just stinks. You need to find a responsible person at least to look after things. I even posed the question to gil about support and he told me that they have 24 hour support maintained round the clock. Where is that now????? I hope you have a great vacation with all the money you took in last month. Good luck going forward.

Posted by demomen, 10-01-2004, 04:06 PM
He's home isn't he, well its all there servers what are down... ?

Posted by classictv, 10-01-2004, 04:11 PM
Well said hobzip. I don't know if Gil's trip is business or pleasure but apparently nobody is minding the store while he's away. Since Gil has his laptop with him, why haven't we heard something from him by now? After this week's earlier disaster. you'd think he'd be actively checking in to make sure things are up and running. I"ll be hard pressed to stay with Zonserv after this even if a refund is given for the downtime.

Posted by Blueheaven, 10-01-2004, 04:20 PM
Time to look for a new host again

Posted by demomen, 10-01-2004, 04:21 PM
So then whats gone wrong.. why have they all gone down?

Posted by seadawg, 10-01-2004, 04:51 PM
they haven't all gone down, just the dns server...which effectively cuts all services except whm which you can access by ip. i paid up front for 6 months and am now only about 2 weeks into that...i hope he plans on refunding the remaining 5 months. of course, we all have to wait till the dns server is back up before we can even contact him. this does stink!

Posted by ZoneServ.com, 10-01-2004, 05:38 PM
Sorry, But ZoneServ never had any 24/7 support, was never posted on our wbsite nor emails/ topics. We did hire the DC to monitor and administrate the server, but now there is nothing I can do... they seem to be doing the worst job ever. I emailed rack911 twice, and no response I'm away all day and the worst thing happened today is that somebody has flooded our helpdesk (bombed our email, that was piped into the helpdesk)l We are sorry for the inconveniences, we never fail to satisfy our clients and when I am back to my home in Israel (8 days) I will be able to give full refunds for all who asks! Thought I do believe you will be the only one losing, as we are just improving and improving and not the other way (down). So what? we had some downtimes and yes, truly yes some really bad mistakes like hiring the DC. But totally, we are doing an amazing job! usually prompt replies, very kind support we are very efficiant and helpful, servers are fast and again not overloaded. We are very cocerned about our clients, as we close registration when a server is "full" (thought I can really put like 10 more resellers on it) I do close the registration so it will not be overloaded. It seems like we will have to do a search tommorrow mornning for another managing company we can trust to look after the servers. If you know a good strong trustable company please PM me. Thank you all for the replies, I'm very faurstrated, I was out all day and couldn't even get 1 minute to access the server and check the status. We know about all of the issues, and do thank you again for the cocern. Please bare with us, this really small and stupid (servers was up, named on the dns server was just stopped) problems! Thank you! have a great day! Best ever regards, Gil Binder, ZoneServ.com admin.

Posted by carolinahosting, 10-01-2004, 05:44 PM
Gil, I feel your pain. Everybody has been here once before. I have good linux skills so if you need help getting the machines back on I would not mind helping you out. If I can get root into the server then I may be able to help you bring it back online.

Posted by ZoneServ.com, 10-01-2004, 05:52 PM
Thank you, my linux knowledge is A+. All machines are up, the problem is I'm on a trip and I'm off most of the day. Usually I'm home mornning, noon, evenning, night (online) so there is no downtimes, but sadly I can go on for 5 minutes mornning and some hours night - just to orginize everything and reply emails (currently deleting a flood ). Thank you again for your help and concern, it is appricated! Best regards, Gil.

Posted by soluciones, 10-01-2004, 05:59 PM
I don´t understand for what reason Gil take time to answer in this forum and doesn´t take time to answer the tickets. I sent my ticket two days ago... I wait for response!!!

Posted by James K, 10-01-2004, 06:05 PM
Apparently, he says that his helpdesk is flooded with tickets after someone email-bombed it. Perhaps he could set up an alternative helpdesk/point-of-contact for his customers until he fixes the original one.

Posted by ZoneServ.com, 10-01-2004, 06:10 PM
I am answering tickets, the fast as I can. And now I need to delete thousands of 'KKK'. 'LALALA' emails. I will do my best to answer all tickets asap, but I am not super man. Good night, Gil.

Posted by Karthick, 10-01-2004, 07:23 PM
What support system are you using? Shouldn't it have flood control? In eSupport you would go Settings > Flood Protection

Posted by Intelle, 10-01-2004, 11:01 PM
Hmm.... This seems to be really bad. Gil you must be having a hard time. I feel sorry for you. But I do think (don't wanna sound rude at all) that you do owe some explanation to your clients for how this happened, like for those who aren't a part of WHT. Perhaps you might consider getting yourself a partner or a co-admin who can work with you full time. So in case you are not there he can handle things for you. I have a co-admin there who can be there incase I have to go somewhere.

Posted by coight, 10-02-2004, 01:27 AM
Correct!

Posted by grace5, 10-02-2004, 04:09 AM
Sorry for your troubles BUT, at those cheapie costs what do you really expect? 100% uptime? 24/7 support (answered in minutes)? This forum is full of complaints about hosting providers ,most can be traced back to the FACT that you cannot get something for next to nothing.!

Posted by Intelle, 10-02-2004, 07:02 AM
Yes, Right you are Grace! ZoneServ has such cheap costs that the hostees should have forseen this. But then again, I can't blame them. I had seriously considered ZoneServ myself at one time. They seemed a chocolaty treat when I first saw them. But then, I found HostGator & Turnkey which made me chuck them off my list. Now they've turned out to be mud in face of chocolate. But ofcourse, they can improve & become a chocolaty treat again if they work hard. Best of Luck Gil! ~ Intelle (PS: Sorry if my post had too much of chocolate in it, I am having a chocolate pastry! lol ) Last edited by Intelle; 10-02-2004 at 07:12 AM.

Posted by hobzip, 10-02-2004, 09:31 AM
I did not expect perfect service. Downtime is just part of the game. What I did not expect is that the only person that is running things to go off on a week or more trip with no one manning the shop. No. Was not expecting that but its been days. Oh well, You get what you paid for like you said.

Posted by Dedicatedone, 10-02-2004, 10:00 AM
I thought he already had a new server last week? That's what I was told and I thought that's why he was taking orders at that time. This happened on his second or third server right? So this isn't the last server he had that just got a tad oversold, it's one of the older servers. When you fill up a server with resellers, you need to think about the amount of resources they'll need to expand because they're not all going to use 1 GB of space and 20 GB of bandwidth forever, no they'll all grow and use more of their space/bandwidth allotment. He got it resolved though and that's the important thing. No more downtime for you guys.

Posted by carolinahosting, 10-02-2004, 10:04 AM
Dedicatedone, Just wanted to clear the ice and this probally is not the right thread but in requards to the comments about Turnkey Hosting: I purchased 2 servers in Sept. The first one was about middle of the month and sold out in about 2 weeks or so. The 2nd this month I got yeasterday.

Posted by Dedicatedone, 10-02-2004, 10:11 AM
I was talking about Zoneserv there. I'm giving out my opinion, I'm not here to bash any company, I've said good things about Zoneserv as well if you search my threads. I'm just here to help people out just like how they helped me out in the old days, that's how a community works. Zoneserv oversold and people said he had a tight control over it and I told them that I had a bad feeling about it then this pops up. Get where I'm going?

Posted by Dedicatedone, 10-02-2004, 10:18 AM
I don't think they expected the best service in the world, but I think they expected the servers to be taken care of round the clock to make sure the sites didn't go offline. Now he's saying rack911 is suppose to manage it, I want to see them post on this threat because they have a solid name for providing server management. We used them at one point to secure our dual xeons and they did a great job. If there's such a big post about Zoneserv, don't you think rack911 would wake up? Obviously there's no excuse for downtime, downtime is downtime, whether it's DDOS or just a plain power failure (we've all had em), but DC's are built for uptime and reliability. Again, I'm here expressing my opinion like many others. I feel bad for the clients as well as the owner of Zoneserv because he had a good name out there and he's trying to solve it to the best of his ability.

Posted by Intelle, 10-02-2004, 10:31 AM
Well said Yazan! I agree with you 101%!

Posted by grace5, 10-02-2004, 10:42 AM
I feel bad for both partys also, but you cannot expect a $75 BMW to run and keep running ... The warning that this might happen, is in the price paid.

Posted by Dedicatedone, 10-02-2004, 10:53 AM
Thanks Intelle. Grace5, of course not, but this isn't a car, this is a web hosting business. When servers get overloaded you expand and get more servers to make up for the resources needed, you can't do that with a car. With a car, you'd need to go out a buy a whole new one, but I get what you're saying.

Posted by uksam, 10-02-2004, 12:29 PM
The problem here is the hosting 'company' is a one man run business, run from a bedroom. No 'real' set working hours. So if he wants to go on holiday for 2 weeks, no one is in the 'bedroom' looking after the customers. People signing up have no idea it is run in such away!

Posted by Intelle, 10-02-2004, 12:47 PM
lol, I just hired a good tech. So, mine is a 3 person business now. Uskam, nice example bedroom... lol.

Posted by Dedicatedone, 10-02-2004, 01:45 PM
Well he outsourced his other workers, but that's the only downfall of outsourcing, you can't completely rely on them for everything.

Posted by ZoneServ.com, 10-02-2004, 04:55 PM
Perldesk, I have blocked the floodiers adresse(web interface email bombing ). I will have to delete the Perldesk database and then reinstall it - we have over 400,000 emails. Best regards, Gil.

Posted by ZoneServ.com, 10-02-2004, 05:01 PM
No, that's wrong. I have emailed sales requests to rack911 about managing our servers but no response. Then I decided to hire the DC to minitor the servers and administrate them, I did not "leave the shop without some one keeping it under control" I did took responsibilities and looked for admin solution and found out the best will be the DC but I was wrong. Best regards, Gil.

Posted by ZoneServ.com, 10-02-2004, 05:04 PM
I am sorry to maybe disappoint you, but our servers are not overloaded we have 6 servers and when servers comes croudy 2 days later we have a new server up and running (while those 2 days registration is closed). Servers are not overloaded, yes we have some downtimes since I'm in Germany on a trip talking from my laptop but still ZoneServ.com is very solid and will keep working for many years to come. Best regards, Gil.

Posted by Intelle, 10-02-2004, 10:37 PM
Well... That's nice to hear! Good Luck ZoneServ & Gil!

Posted by hobzip, 10-04-2004, 09:00 AM
I guess nothing gets resolved unless you post here. Zoneserver one of your servers host3.ZoneServ.com is not resolving domain names again. Please look into it. Its been 8 hours since it was first reported. Thank you.

Posted by Intelle, 10-04-2004, 09:12 AM
ZoneServ seems to be having a nightmare!

Posted by classictv, 10-04-2004, 10:01 AM
Three very long outages within the last 30 days for host3.zoneserv.com I'd make a joke about things bad happening in 3's but with Gil out of town for several more days, things are not looking too promising.

Posted by Intelle, 10-04-2004, 10:49 AM
yeah, is it just host3 though. umm.....

Posted by Elix Media, 10-04-2004, 06:15 PM
Yes, once again host3 is not resolving domains. It was just about 20-30 minutes ago. I dont know what happened to it.

Posted by classictv, 10-05-2004, 01:13 AM
For those still following the Zoneserv saga ..... It's now been over 24 hours and domains are still not resolving properly (at least for me) on host3 and not a word from Gil.

Posted by Intelle, 10-05-2004, 06:36 AM
How long has the whole downtime in October lasted.

Posted by Dedicatedone, 10-05-2004, 07:53 AM
You're not disappointing me, I hope you remain in operations, but it seems to me that the cause for all the high server loads is from overcrowding, it's not anybody elses fault for that.

Posted by kipper01, 10-05-2004, 08:22 AM
So overcrowding can cause problems with DNS? /ponders

Posted by seadawg, 10-05-2004, 11:34 AM
It's easy to get cocky about the way you run a server. Usually a nice big disaster like this serves to humble the admin and make them re-think their ways. I'm not sure it is having that effect in this case. *Tip: If the named daemon is stopped, don't just restart it and assume everything is rosey, find out why it is stopped. Services don't just stop themselves for no reason.

Posted by Dedicatedone, 10-05-2004, 12:23 PM
People posted on WHT with extremely high server loads. That's what I'm reffering to.

Posted by lcryan, 10-05-2004, 11:17 PM
I am really not understanding why you guys are being such dicks about this, the guy is oviously doing the best he can, he is on vacation, you guys are saying he should have gotten a trusted dc, well he did and they didn't take care of it like he thought they would your website is having a little downtime. You guys should like little kids crying that they couldn't ride the pony for a few hours because it was broken, give me a break.

Posted by seadawg, 10-06-2004, 12:09 AM
I'm not trying to rake Gil over the coals here. He seems like a nice enough guy. I just simply moved my sites because vacation or not, I cannot afford to have that kind of downtime. Yes I did post to support about it, and I did post here about it, but when I realized that it wasn't going to get my sites up any quicker, I just fixed the problem myself by leaving. What do you expect to happen if a server hosting reseller accounts gets flakey for a full week? I will just go out on a limb and say lcryan either: (a) is not a reseller; (b) has a reseller account on a stable server; (c) is a reseller with no customers Just my $0.02

Posted by Steven, 10-06-2004, 01:35 AM
ZoneServ.com, I dont show any email at all from you.

Posted by Artemis39, 10-06-2004, 05:56 AM
That comment was unnecessary. I personally know two of the people that were on his server, one with a reseller account and the other on that reseller account that operates several commercial sites. Both parties lost money during the downtime. When you depend on your commercial sites to pay the bills (for example feeding and clothing your children).... then you have every right to complain about server downtime no matter what the cause. Gil has promised to refund the monies paid, and that also shows he is an ethical person if he is willing to do the right thing. Artemis

Posted by ChrisBowd, 10-06-2004, 07:08 AM
Web hosting is all about uptime; in fact it is 99.99999999% about uptime. I spend a lot of time keeping my main site at the top of Google's front-page and when someone clicks that link I want the site to be there. Uptime is IT. I run a small business and the last time I took a vacation was about 4 years ago. Period.

Posted by ZoneServ.com, 10-06-2004, 03:30 PM
Off topic: Actually I did send to sales, asking about managing the servers. Note: All servers up, normal load - extreme fast as usually we will try our best to keep this the same way for then next 4~5 days I'm away. (Note #2; SiteUptime.com with premium membership (5 minute check) shows no more then 1%downtime on host1 and no more then 2% downtime on host 2 and host 3, host4 is still not monitored and private hosts1,2 are private ). Best regards, Gil.

Posted by ZoneServ.com, 10-06-2004, 03:37 PM
Well mate , my birth day was yesteday (10/5/04) - even I admin and webmaster need some vecation. After all, job is just a small part of my life (I hope it will be the same for everybody) ZoneServ.com has an amazing profits per month we are very pleased. Again, I am deeply sorry for the inconveniences and hope this will never happen again. Thank you for your time, I hope you all understand that we are doing our best to keep everything up. Thank you, Best regards, Gil.

Posted by uksam, 10-06-2004, 04:05 PM
Well its a small part of your life but im sure most of your customers its a big part as its 'trying' to earn them a living! So as you have made your profits, screw everyone else (your resellers) and go on holiday! That's nice!

Posted by ZoneServ.com, 10-06-2004, 04:23 PM
Heh, I think you got the wrong picture. Even if job is just a small part of my life, or others I know I truly put 100% myself in it. We didn't screw anyone, every host has his downtimes. We really did our best, please re-read the topic. Thank you for your reply, Gil.

Posted by UnifiedNet, 10-06-2004, 04:27 PM
uksam My exact thoughts. I am so sick of these threads! Gil It is a shame that you will post and expect that your clients should cut you some slack for their downtime since you are on vacation! To be honest.. no you don't deserve a vacation! You should be logged into these servers making sure they are up and running! "Thank you for your time, I hope you all understand that we are doing our best to keep everything up." I think that sums it up!

Posted by ZoneServ.com, 10-06-2004, 04:33 PM
Please don't try to attack me, this is not the point of the topic. I truely think you should not attack me, as it won't solve or prove anything, If you read through this topic you will be able to see we really did our best, and yes we have some and had some downtimes - that is not any reason to attack me. Every host has his downtimes, we are no perfect nor any company in the world. Have a great day Best regards, Gil.

Posted by UnifiedNet, 10-06-2004, 04:47 PM
I am not attacking you Gil! I am asking that you take responsibility for your little "money maker" Zoneserv"! I have read this thread as it has been like a disease that won't go away and all I see is you making excuses and in the end the same problems exist! Good Luck

Posted by ZoneServ.com, 10-06-2004, 04:53 PM
I am not making exuses, and yes you were attaking . The good thing is that in the end, same problems does not exist . Regards, Gil.

Posted by lcryan, 10-06-2004, 08:58 PM
Gil I wouldn't even reply to these guys, I am not sure why they want to be the big bad internet tough guys, but you have nothing to prove to this small group of little boys crying about someone else's money, I have not found a single post in here where a current client has spazzed out or made such a big of a deal of this as these little misfits from totally different sites have. I am amazed at the attitude they have givin you and I see not reason for it.

Posted by Steven, 10-07-2004, 12:26 AM
About when did you send them?

Posted by ZoneServ.com, 10-07-2004, 01:34 AM
About a month. I will PM you. Best regards, Gil.

Posted by uksam, 10-07-2004, 06:08 AM
I think someone is trying to get a free reseller account off you Gill!!

Posted by clster, 10-07-2004, 06:56 AM
OMG, you guys are crazy! LOL I'm on host2, which has very good uptime so far this month. However, host3 was a bit unluck. One of my friends he's on host3, and experienced a very bad uptime, so he decided to ask for a refund. I know Gil is trying his best to solve the problems, but he's in Germany, what would you guys expect him to do? Probably he was wrong at the very begining that he should not go on vacation. However, this is now HISTORY, things happened won't change anymore. I am going to see how Gil will solve the problems when he comes back.

Posted by Intelle, 10-07-2004, 07:42 AM
Whoa! Gil, I do empathise with you. I can understand what you feel perfectly well, but don't take UnifiedNet & other people's comments as something against you. I mean its natural for them to say that about any host with downtimes. I agree with both the sides & so I don't wanna take sides.

Posted by jay007, 10-07-2004, 08:25 AM

Posted by Intelle, 10-07-2004, 08:31 AM
lol, that's indeed funny! PS: I'm a Junior Guru now! kool

Posted by mmaaaaattt, 10-07-2004, 08:54 AM
Gil, I submitted my request for a refund well over a week ago and have received no reply to my multiple trouble tickets. Please refund my PayPal account ASAP. I understand that you're in Germany or something, but processing a PayPal refund is not very complicated. It involves a very small amount of mouse clicks and physical location does not hinder your ability to do it.

Posted by ZoneServ.com, 10-07-2004, 02:15 PM
You are on Host4, uptime is 100%. Please email me to Admin@ZoneServ.com, or email Support@ZoneServ.com as we fixed the perldesk issue. Best regads, Gil.

Posted by soluciones, 10-08-2004, 01:30 PM
Hi! I think a zoneserv is a good service but suppot is very very bad. I send a ticket 6 days ago. Gil dont answer. hi Only say "I have a lot of work, please replay ticket a other email account." I replay my ticket for all him emails account. and never answer. 6 days!

Posted by mmaaaaattt, 10-08-2004, 01:36 PM
Yes I never had a problem with uptime, but that doesn't change the fact that I would like a refund and requested it before 7 days of service (as stated in your terms). I will e-mail you.

Posted by ZoneServ.com, 10-08-2004, 05:58 PM
No problems good luck with new host. Regards, Gil.

Posted by BaselineAce, 10-08-2004, 11:47 PM
My load is frequently "in the red."

Posted by Intelle, 10-09-2004, 01:01 AM
No improvements that means. When is Gil coming back.

Posted by ZoneServ.com, 10-09-2004, 07:50 AM
Current server load status: 0.20. Regards, Gil.

Posted by Intelle, 10-09-2004, 08:01 AM
At Turnkey it is 0.00 (2 cpus). Weird... lol

Posted by ZoneServ.com, 10-09-2004, 10:11 AM
No offence, but please tell me how is this related to the topic Nevermind, Best luck with Turnkey Intelle, Gil.

Posted by jay007, 10-09-2004, 10:25 AM
Its not, Intelle seems to be where ever you are, see: http://www.webhostingtalk.com/showth...hreadid=330231

Posted by Elix Media, 10-10-2004, 01:52 PM
Yes, he really has to stop flaming ZoneServ.

Posted by kipper01, 10-11-2004, 10:40 AM
Agreed

Posted by TRIBOLIS, 10-11-2004, 11:39 AM
Agreed too. Also Intelle is not zoneserv's customer.

Posted by Dedicatedone, 10-11-2004, 02:19 PM
Who are you to say that? Everybody is entitled to ask questions. Seems to me that Zoneserv is just trying to pass the buck. "Not my fault, I hired the DC" "Everybody has downtime" I was nice throughout this thread and if people like you are bring rude to eveybody else that is asking questions then I guess I'll be a jerk about this and show the bad side of things.

Posted by UnifiedNet, 10-11-2004, 02:23 PM
Yazan, Agreed, No one is slandering Gil here at all! only honest replies to honest question! Also feel free to search Intelles posts and you'll see that they were in the market for a host during that time and just this week chose one! Good to see Gil has such a faithfull following though!

Posted by Dedicatedone, 10-11-2004, 02:26 PM
Give him a break? There's no such thing as a break when it comes to business. Business is business, no matter what situation you're in. Even if your grand mother died, you have somebody that is reliable to replace you for the time being. I know he hired the DC to monitor the server, but I think it would have been better for him to hire an actual admin before he left. Most DC's just use ping testing to see if the server is still online, they don't check the server load and make rotations as needed, that's something an admin does. I'm sure Gil is a nice guy, but you can't be hard on the people that are complaining. If they want to complain then let them complain, it's not your business, it's Gils.

Posted by Dedicatedone, 10-11-2004, 02:28 PM
I've been following that as well. People should have expected this as well when their criteria for picking a host were: cheap, lots of bandwidth, and lots of space. You can't expect too much from that. It might be ok for now, but as each one of those resellers starts using up their resources, all heck is going to break loose.

Posted by Intelle, 10-12-2004, 12:13 AM
Well... I was not slandering anyone. I was just expressing my opinions. I've talked to Gil and its ok now.



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