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Wild West Domains is now blocking british telecom

Posted by hoodamanny, 06-06-2007, 09:06 PM
Hi all, I have been a long time lurker, however, in reaction to a message I received from wild west domains (godaddy.com) really spurred me on to register and share the info to you, as it could be important factor in your choice of reseller program. This is just a quick warning for your clients in uk or who do business with Uk companies and individuals... I can't believe that I am actually typing this, however Btinternet (british telecom), the uk's largest ISP, with 5.3 million adsl subscriber lines, is officially being blocked by godaddys servers. This means that none of your clients will be able to receive emails from bt companies or individuals who use bt as a dsl subscriber. Instead the bt sender will receive a bounceback message, stating simply message is undeliverable, with no mention of spam being the reason for the blockage. The only other thing on the bounceback message, will be a link to secureserver/unblock.asp with the ip range embedded in the link. Most novice users will not know what do with the message, however the few that click on the link, will be prompted for a tonne of information to unblock the address range using the link attached.. They will then send a reply back after several hours saying that they can't unblock a range ( so why did they include the range in the link?) After I sent them the ip address, I received the following: After speaking to bt, they confirmed they have no issue with mail, and are unwilling to change their policies regarding dns entry. I have further sent messages to wildwest, however they confirm that they are unwilling to make any changes to their antispam policy or procedures, or even to allow customers to whitelist domains (currently even if its whitelisted the emails are still bounced.) So you are left with no options to satisfy your customers except move! I would love to have a resolution to this, however all my clients are beginning to complain, and something that was initially intermittent, is now becoming a weekly event. If anyone else can shed light on alternatives, I would also welcome them. I would love to find another host that offers 24x7 support for my clients and allows them to be billed directly.

Posted by bqinternet, 06-06-2007, 09:20 PM
It is very common to block mail from mail servers that do not have a proper reverse DNS entry. If you need to run your own mail server within BT's IP space, then you'll need to get BT to give you a static IP address with a correct reverse DNS entry. Otherwise, you'll have to send your mail through BT's own mail server, or any other legitimate mail server. Based on the information you've given, it doesn't seem like Wild West Domains is doing anything wrong or unusual.

Posted by hoodamanny, 06-06-2007, 09:23 PM
They are basically saying that its part of a dynamic ip range, ie not a fixed ip. Therefore since all btopenworld customers get assigned dynamic ip addresses by bt, they are blocked by Godaddy and ergo wildwest domains. Bt have correctly done the reverse part of the dns entry. So the issue is on godaddy's side.

Posted by HNLV, 06-06-2007, 09:30 PM
But you've just stated that BT is not willing to change their policy about DNS entries

Posted by ReliableSite, 06-06-2007, 10:03 PM
Wow, I'm really amazed at GoDaddy. They just block millions of people just like that. I remember an earlier even they had a huge block on Russia. Anyways, on a lighter note, have you looked at eNom for domain reselling?

Posted by DevMonkey, 06-06-2007, 10:20 PM
eNom owns all for domain reselling!

Posted by foobic, 06-06-2007, 10:25 PM
No, it doesn't. It means that mail coming directly from a dsl subscriber will be blocked. Mail coming through a properly set-up mailserver (as I'm sure BT uses) will not be affected. But if you're trying to create your own mailserver on a residential dynamic IP, forget it.

Posted by hoodamanny, 06-06-2007, 10:39 PM
Actually it does, and yes Bt is affected. I have verified this using the message headers.. The people use bt's servers to send mail, which is why its so frustrating... One of the client runs a travel company in the usa. The owner only found out what happened when the uk tourist was desperate enough to call to arrange for the service and explained about the bounceback message. The client has no idea how much business he has lost as a result of it. I still can't believe what an utterly stupid situation this is, and how I am going to have to move all my clients to other suppliers because of it.

Posted by foobic, 06-06-2007, 10:56 PM
If BT was truly running its mailservers without reverse DNS, on IPs in a range marked as dynamic then yes - it would be a major problem (and entirely BT's fault). I still don't believe it.

Posted by Asher S, 06-07-2007, 02:26 AM
It's common practice blocking mailservers without RDNS, because that's how spammers send mail all over the place. It's also a part of RFC compliance I believe. I do however feel sorry for your situation, BT should offer reverse DNS for static IP customers. Goodluck in resolving this.

Posted by hoodamanny, 06-07-2007, 05:30 AM
The fact remains that whatever the setup of the other persons email, the email is legitimate and they point out that they can send to all other people, with the exception of my client(and any of you that have wildwest domains) Its really disappointing that you can't allow through that whole domain, or have the option of switchin off the over agressive antispam. The fact remains, I can no longer host any email services with them and thus have to move accross to another Reseller host. Its such a small aspect that can be sorted so quickly. Anyway onto the next reseller.... Anyone offer anything similar to wild west domains and godaddy? Preferably that does hosting and billing of clients directly too?

Posted by kauzy, 06-08-2007, 10:22 AM
get a static IP from BT. This will work. Mnay companies block dynamic ip from mail servers. If you can get a static IP. no harm.

Posted by Ashley Merrick, 06-08-2007, 01:28 PM
Block the whole of BT, yes that is quite drastic!

Posted by Nnyan, 06-08-2007, 05:17 PM
Look in the offers section or search the forums for the better resellers then do some foot work and see which ones meet your needs.

Posted by hoodamanny, 06-09-2007, 07:59 AM
kauzy.... Yes, I will tell all the individual customers that use bt to pay an extra 8 bucks a month to get a static ip address so that they can send email to my custoemr.... Hmmm I think they would tell me to get stuffed...

Posted by amchost, 06-09-2007, 09:04 AM
sorry hoodamanny, i am evidently confused, are you saying that noone using a BT dynamic IP will be able to send email to wild west domains, or use the service ? If i have got it wrong, my apologies

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