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Strange issue with 1 out of 5 websites not working, same server




Posted by Daniel B, 06-14-2014, 07:19 PM
I setup a remote dns cluster for my main shared server yesterday. This main server has 5 accounts on it, 4 of them are resolving and working just fine...but the 5th is not. Has anyone ever had this issue before, or might know what the problem might be? The main server is set the sync to the 4 dns only servers...and this seems to be setup just fine, or else the 4 working websites would not be working. The only thing I can think is that the website that isn't working is the same domain as the nameservers that something else needs to be done. Can provide any information that anyone may need, not really sure what all to provide. THe below two sites are setup exactly the same, dns records are the same/etc...yet one is working and one is not. http://www.intodns.com/abovetech.net http://www.intodns.com/sociranker.com I'm not the best with DNS...so not sure where to start to diagnose what this issue is.

Posted by Daniel B, 06-14-2014, 07:23 PM
Trying to test a few things, I thought i would edit and resave the abovetech dns zone to see if it might fix it. The result is below...not exactly sure what it means (comapired to one of the working websites below it)

Posted by NetworkPanda, 06-14-2014, 08:49 PM
This error means that the DNS zone for abovetech.net does not include any A entries and the domain is not resolving. Since it is on the same server and IP with the (working) sociranker.com domain, you can use the Edit DNS zone function to create the correct A entry for abovetech.net to look similar with sociranker.com Another option is to backup, then terminate (in the WHM account termination page do not select the option to keep the DNS zone) and restore the abovetech.net cPanel account. This way, cPanel will create the correct DNS zone file when it restores the account.

Posted by Daniel B, 06-14-2014, 08:51 PM
that's the issue...the DNS zones are identical. The A Records ARE there...that's what doesn't make any sense. I'll give the backup option a try and see if that fixes it.

Posted by NetworkPanda, 06-14-2014, 08:53 PM
Some time it happens, the A records are displayed in cPanel edit DNS zone, but Bind does not return them when queried. Restarting named or backup/terminate/restore the account should fix this too.

Posted by nixtree, 06-14-2014, 09:05 PM
Can you please add 4 A records for the nameserver like ns1 198.12.76.159 ns2 192.227.130.228 ns3 172.245.255.211 ns4 192.227.137.179 After having these changes, increase the serial number to a higher value and then try saving and then check if you get the same error while saving

Posted by Daniel B, 06-14-2014, 10:06 PM
finally fixed it. The issue was because the A records for the nameservers were added before the actual hosting account of the domain. So because of that each A record had it's own complete DNS zone...so I guess it was conflicting with the abovetech.net DNS zone somehow. I deleted the ns zones and added them as single A records to the abovetech.net zone itself (even though those A records were already in the other zones). Problem seems to be solved .

Posted by nixtree, 06-14-2014, 10:07 PM
Glad to hear you got it fixed



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